Windows 95/98 FAQ

1. What is Dial-Up Networking?
2. I don't know if I have Dial-Up Networking on my computer. How do I check?
3. How do I create a shortcut to my World Lynx DUN connection?
4. Now how do I rename the new shortcut?
5. Why, when I double-click on the shortcut, does it make me click again on the "connect" button to actually connect? Isn't it obvious that I want to logon when I first double-click on the connection icon?
6. I just bought and installed a new modem. Is there anything I need to do to my Dial-Up Networking connection settings?
7. Is there any way to make my browser and my e-mail program automatically open up my Dial-Up Networking connection to World Lynx?
8. The "Save password" checkbox on my DUN connection is grayed out. What do I have to do to make that feature active?
9. Now the box is available and I keep checking it, but it never saves my password. Why is this?
10. What is Microsoft Exchange?
11. I have a copy of Microsoft Exchange and wish to use it with my World Lynx account. How do I set it up?
12. Anything else I should know about Exchange?
13. What is Outlook97?
14. How do I set it up Outlook97 to work with World Lynx, and what will it change if anything?
15. Now that I've got Outlook working, how do I make DUN connect automatically when I open Outlook?
16. I have multiple e-mail accounts. Is there any way to read them all though Outlook97, or do I have to do something else?
17. What is Pegasus Mail for Win95/98?
18. How do I set up Pegasus Mail to be my default e-mail program?
19. Is there anything I should know about web-browsers and Win95/98?
20. What happens when I view a web page in Internet Explorer?
21. What happens when I view a web page in Netscape?
22. I have a large folder in my Netscape directory called Cache. What is it?
23. I'm tired of waiting for files to load. Is there something I can do while I'm waiting for the page to load?
24. Why do I get the message "Server has no DNS entry?"
25. Why do I get the message "Unable to locate host?"
26. Why do I get the message "Connection refused by host?"
27. How do I change my default browser?

Q: What is Dial-Up Networking?

A: Dial-Up Networking (DUN) is the method which Windows 95/98 uses to connect your computer to World Lynx.

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Q: I don't know if I have Dial-Up Networking (DUN) on my computer. How do I check?

A: To find out whether or not you have DUN installed on your computer, simply double-click on the MY COMPUTER icon. If DUN is already installed, you will see a "Dial-Up Networking" folder within the My Computer window. If it is not there, you will need to install DUN.

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Q: How do I create a shortcut to my World Lynx Dial-Up Networking (DUN) connection?

A: Double-click on MY COMPUTER Double-click on the DIAL-UP NETWORKING folder Right-click on your World Lynx connection Click on CREATE A SHORTCUT It will tell you that it "cannot create a shortcut here. Would you like it placed on the desktop instead?" Tell it yes, and a shortcut will be created right on the desktop.

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Q: Now how do I rename the new shortcut?

A: Right-click on the shortcut you wish to rename. Click on RENAME Enter the new name.

For example, if you have a couple of different connections to World Lynx, you might want to name them according to their geographical location, i.e. World Lynx Little Rock, World Lynx Russellville, etc....

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Q: Why, when I double-click on the shortcut, does it make me click again on the "connect" button to actually connect? Isn't it obvious that I want to logon when I first double-click on the connection icon?

A: While it may be obvious to you and me, it is not to DUN. If you'd like to set it up so that you only need to double-click on the connection icon itself, this is what you do:

1. You must download and install the Microsoft ISDN 1.1 Accelerator Pack. This is available at http://www.microsoft.com/windows/software/localize/danisdn.htm
   
   It tells me I need ISDN for this, but I don't have ISDN. What do I do?
   
   
2. It's OK. You don't actually need an ISDN terminal adapter to get this program. The accelerator pack just happens to have the software you need to enable "one-step dialing".
   
   
3. Once the Accelerator Pack is installed, double-click on MY COMPUTER.
   
   
4. Double-click on DIAL-UP NETWORKING.
   
   
5. Click once on your World Lynx connection icon so that it is highlighted.
   
   
6. On the menubar, click on CONNECTION then SETTINGS
   
   
7. When the Settings window opens up, click on the GENERAL tab.
   
   
8. If the "Prompt for Information Before Dialing" box is checked, click on it once to uncheck it. You will now be able to just double-click on the connection icon itself, and the connection will go through. Please be aware that this will only work if you have your username and password saved in the "Connect to" box. To save it, simply click on "Save Password" in the connection window. [referenced from Microsoft Knowledgebase, Article ID Q151165]

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Q: I just bought and installed a new modem. Is there anything I need to do to my Dial-Up Networking connection settings?

A: Yes, there is.

Right-click on your World Lynx connection (not the shortcut, the actual connection within your DUN folder under My Computer). Click on PROPERTIES. In the "Connect using..." window, select the new modem. Then click on CONFIGURE. Make sure that the correct COM port is shown. Also, make sure the speed is entered correctly (for 28.8 or 33.6 modems, set it to 38400. In general, pick the speed that is one higher than your modem's speed). Repeat steps 1 - 3 for all of your DUN connections.

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Q: Is there any way to make my browser and my e-mail program automatically open up my Dial-Up Networking connection to World Lynx?

A: Yes, there is.

Follow the steps below, and any program that requires use of your connection to World Lynx will automatically open up the World Lynx DUN connection. Be aware, though, that you will still have to click on the "connect" button in the DUN window unless you have enabled Auto-dialing. See question #5 above for information on how to do that. Click on your START button, then SETTINGS, then CONTROL PANELS. Double-click on THE INTERNET, then the CONNECTIONS tab. Check the "Connect to the Internet as needed" box, and specify an World Lynx connection.

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Q: The "Save password" checkbox on my DUN connection is grayed out. What do I have to do to make that feature active?

A: To make "Save password" available you must have Client for Microsoft Networks installed as a Network component in the Networks control panel. If it is not there, simply add it.

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Q: Now the box is available and I keep checking it, but it never saves my password. Why is this?

A: This is a bug in the Windows95 software. Microsoft is aware of the problem and they are working on it, but there is no fix at the moment. It may save your password for a few months and suddenly stop, or it may never save it at all. This is a very good reason to write down your password and keep it somewhere secure just in case DUN decides to forget it.

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Q: What is Microsoft Exchange?

A: Microsoft Exchange is an E-mail program that may be used to read your World Lynx account. It is more powerful than Internet Mail (Microsoft's default mail program).

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Q: I have a copy of Microsoft Exchange and wish to use it with my World Lynx account. How do I set it up?

A: If you are using Exchange and are unsure of how to configure it to read your World Lynx e-mail, just do the following:

1. Once you've installed Exchange, you'll have an Exchange Inbox icon on your desktop. Double-click on it.
2. In the window that opens up, click on the SERVICES tab and highlight INTERNET MAIL.
3. Then click ADD. A window will come up for Internet Mail.
4. Click on the GENERAL tab and fill out the personal information as you would like it shown on your e-mail, then fill out the rest as follows:
   
   Your e-mail address will be: your_username@cei.net
   The Internet Mail Server will be: mail.cei.net
   The account name is your World Lynx username.
   
   
5. Next click on ADVANCED OPTIONS.
6. Click on the MESSAGE FORMAT button.
7. Check "Use MIME" when sending messages as this is the encoding method the World Lynx mail server uses.
8. Click on the CONNECTION tab and check "connect using the modem".
9. You will then be able to specify a Dial-Up Networking connection to use. Choose your connection to World Lynx for this.

Microsoft Exchange is now set up to read your World Lynx mail.

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Q: Anything else I should know about Exchange?

A: Yes.

It has been replaced in its entirety by Microsoft Outlook97. Exchange, while an admirable first effort, was not the best e-mail client available for Windows95. Outlook97 is a much better product and is also supported by World Lynx should you wish to use it. For more info, see #13-#16 below.

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Q: What is Outlook97?

A: Outlook97 is the successor to Microsoft Exchange. It is an integrated e-mail, address book, appointment planner, etc... and is quite good at what it does. If you're looking for something a little more powerful than a stand-alone e-mail program, it is certainly a program to consider.

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Q: How do I set it up Outlook97 to work with World Lynx, and what will it change if anything?

A: Outlook will effectively replace Internet Mail if that is what you were using before.

For example, if you click on READ MAIL in Internet Explorer you will now get the Outlook97 inbox, whereas before you would get the Internet Mail window. If you were using something else, like Eudora or Netscape Mail to read your mail, they will still be active. Here's how you'll configure it to read your World Lynx e-mail.

1. Install Outlook, then open it up and click on TOOLS on the menubar.
2. Click on SERVICES, then highlight Internet Mail by clicking on it once if it is not already highlighted. Then click on the PROPERTIES button.
3. Fill in your Personal Information. Your e-mail address is username@cei.net
4. For Mailbox Information, your "Internet Mail Server" is: mail.cei.net
5. Your "Account name" is your World Lynx username.
6. Your password is your World Lynx password.
   
   NOTE: Do not enter your password if there are multiple users on your computer. Outlook will save that password and anyone who opens Outlook on that computer will be able to access your mail.
   
   
7. Click on OK. You're all set.

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Q: Now that I've got Outlook working, how do I make DUN connect automatically when I open Outlook?

A: Outlook97 needs to be instructed to connect automatically. So even if you set up the auto-connections for your browser and e-mail like we discussed above, you still have to tell Outlook to do so. Open Outlook97. Then, on the menubar, click on TOOLS then SERVICES. Highlight Internet Mail by left-clicking on it once then click on PROPERTIES. In Properties, click on the CONNECTION tab. Check the "Connect using the following..." box, and then specify the World Lynx connection you wish to use. Now Outlook97 will automatically open up an World Lynx connection window when you activate Outlook.

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Q: I have multiple e-mail accounts. Is there any way to read them all though Outlook97, or do I have to do something else?

A: Unfortunately, Outlook97 does not have the ability to manage more than one e-mail account. You do have some options, though.

1. You can get as many copies of Eudora Light from www.eudora.com as you have e-mail accounts, and install and set them all up to read different accounts. However, this will take up a lot of space on your hard drive and isn't the most efficient solution.
2. Get Pegasus Mail for Windows95/98 from www.pegasus.usa.com. This excellent freeware is a true multi-pop mail program, meaning it can separately maintain and read multiple e-mail accounts. It is a little bit difficult to get up and running, but once set up properly it runs quite well. See the Pegasus FAQ elsewhere in this section for info on how to set Pegasus up.
3. Buy Eudora Pro. This is simply an enhanced version of Eudora Light that offers the ability to read multiple accounts.

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Q: What is Pegasus Mail for Win95/98?

A: Pegasus Mail is a freeware Win95/98 e-mail program that has true "multi-pop" capability. What this means is that it can handle multiple e-mail accounts and keep them totally separate. If you are just going to be using one account, you're better off sticking with Eudora or Netscape Mail or any dedicated one-account program. If you want to manage multiple accounts without having to waste hard drive space installing multiple copies of Eudora Light or spending $50 on Eudora Pro, Pegasus is the program for you. Since it is freeware, not shareware, it is a completely enabled program. No nag screens, no disabled options, no registration fees, it's totally free and a very nice program. If you think you'd like it, point your browser to www.pegasus.usa.com.

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Q: How do I set up Pegasus Mail to be my default e-mail program?

A: After you download and install it, the first thing you will have to set up is the Mailboxes.

Double-click on the Pegasus Mail icon. It will then ask you to set a directory for your mailboxes. You can either accept the default or specify your own. Next you will be asked to set up the initial batch of users for Pegasus. You may create as many as you like (one per account for however many accounts you have), but you must give at least one of these accounts Administrative Status. The user for this account (you) will be the only one able to add or delete accounts. Very useful if you are a parent and wish to have something to hang over your children's heads.

Once you are done setting the users up, click CLOSE and you will be sent to Pegasus Mail's main window.

NOTE: You will be notified of a potential conflict the first time you open Pegasus. Please take note of this conflict and the suggested fix for future reference.

Next you will be sent to the Network Setup screen. This is where you will enter the settings for your account. Below are the settings for any World Lynx accounts you may have. If you have accounts with providers other than World Lynx, you will need to acquire the settings from them.

• POP3 Host: mail.cei.net
• Username: Your World Lynx username
• Password: Your World Lynx password SMTP
• Host: mail.cei.net

Set these up for all of your accounts. If you have any problems with Pegasus, you can e-mail their Technical Support via their web site. The entire Pegasus operation is run by one guy, so the response may take a few days. He always responds eventually, though, which is amazing considering that the program is freeware.

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Q: Is there anything I should know about web-browsers and Win95?

A: Yes, there are a few things worth mentioning.

If you are wondering how to use a browser in general, please see the General FAQ elsewhere in this Technical Support site. For questions regarding Win95/98 and browsers, read on.

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Q: What happens when I view a web page in Internet Explorer?

A: Two things:

First, when you view a web page, a copy of the URL for that page is stored in your History folder. This is just so you can easily get back to a site you may like to visit again in the future without having to store the URL as a favorite or a bookmark.

If you would prefer not to have a record of the URL's you have visited, here's how to stop your browser from saving them:

Open up Explorer and click on VIEW then OPTIONS then the NAVIGATION tab. Near the bottom of this window you will have your History options. Here you can set the number of days you would like it to keep your URL's (set it to zero if you do not want a record kept). You can click on VIEW HISTORY to see all of the URL's you have stored in your History folder. You can click on CLEAR HISTORY to erase all of the URL's presently in your History folder.

Second, a copy of the site you viewed is stored in the Temporary Internet Files directory. To check this folder or change its settings, do the following: Open up Explorer and click on VIEW then OPTIONS. Click on the ADVANCED tab. In the middle of this window, you will see a section on Temporary Internet Files. You can click on the View Folder button to see the collection. Or you can click on the SETTINGS button to check or change them. The first thing you can specify is what IE will do with them: Check the files for newer versions every time you use Explorer, every time you visit a cached URL, or never. If you click on Never, you will only see the page as it looked the first time you viewed it and stored it. It will not update unless you click on the refresh button on your browser while that page is loaded in. You can also specify the amount of disk space you wish to dedicate to these files. As a general rule, between 2 and 5 percent of the hard drive is enough space. Anything larger and you may get a performance slowdown or memory errors. You can also change which directory you wish to store these files, view that directory, or empty the folder. It is recommended that you empty this folder once in a while before it gets too large.

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Q: What happens when I view a web page in Netscape?

A: Pretty much the same as what happens in Explorer. The differences are just in terminology and management. Read on....

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Q: I have a large folder in my Netscape directory called Cache. What is it?

A: The Cache is a holding spot for web pages you have visited using Netscape.

Basically, every time you visit a web site, your computer downloads a copy of the page into your Cache folder so it doesn't have to download the whole page again the next time you visit it. The cache can get large rather quickly if you visit a lot of graphic intensive sites. If you start getting General Protection Fault errors or if Netscape's performance starts to slow down, you may want to clear the Cache.

Here's how to do that:

1. Open up the Netscape browser.
2. Click on OPTIONS then NETWORK PREFERENCES
3. Click on the tab marked CACHE
4. Click on CLEAR CACHE
5. Set the cache to 5000k, which should be fine for most systems.

If you are getting General Protection Faults, another thing to check is the Memory Cache. This is different from the regular cache. The Memory Cache is what allocates your machine's RAM to run Netscape, as opposed to holding copies of web pages like the regular cache.

If you are having memory problems, you can try the following:

1. Open up the Netscape browser and click on OPTIONS then NETWORK PREFERENCES
2. Click on the CACHE tab. The default setting for the Memory Cache in version 2.x of Netscape is 600k. Increase this to 1024k. If you have version 3.x of Netscape, the default is 1024k, which should be okay for most systems.

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Q: I'm tired of waiting for files to load. Is there something I can do while I'm waiting for the page to load?

A: You can have two or more sessions of your browser running at once. You are only limited by your system's capabilities. If you find yourself waiting a long time for a page to load in, do this:

Minimize the window of the browser that is taking a long time to download a page. Simply double-click on the icon for your browser. If you use Netscape, click on the icon you use to launch Netscape. If you use Explorer, click on that icon. This will simply open up another browser window and you can use that window to browse elsewhere while the other browser window loads up the page that is taking so long.

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Q: Why do I get the message "Server has no DNS entry?"

A: A DNS entry converts a text-based URL (e.g. http://www.cei.net) into an IP address (204.117.117.21). The IP address is what our servers need to access a site. The above error can be caused by three different things:

• The server you are trying to connect to does not have a registered text-based URL.
• The URL you entered is incorrect (they have to be entered precisely. Even a misplaced or missing period can invalidate a URL).
• Your browser is not able to communicate with our domain name servers.

Often, you will get this error when you click on a link in a web page. This means that the link you clicked on was improperly entered by the webmaster of that page or the URL the link points to no longer exists. A good way to try and see if it is simply a bad URL or if your connection is actually down is to go to our homepage at http://www.cei.net. Once it loads up the first time, hit the RELOAD button on the browser. This is to insure that you are not simply loading up a copy from your Cache or Temporary Internet Files and are actually loading it off of the Internet. If our homepage loads up this second time, then your connection is fine and it is the URL itself that is bad.

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Q: Why do I get the message "Unable to locate host?"

A: This message differs from the "DNS server" error in that, if you get this message, your browser has found the server that "hosts" the URL you are trying to go to, but it cannot communicate with it. This means that the server you are trying to reach is either too busy to accept a new visitor or it is offline for some reason. Your best bet is to try again later.

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Q: Why do I get the message "Connection refused by host?"

A: The host server for the URL you are trying to reach is refusing to let you in. There are two possible causes of this: The server is full. Try again later. The server hosts pay-for-view sites or password protected sites. For these, you usually have to sign up for access to that server and pay a fee.

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Q: How do I change my default browser?

A: Microsoft has made this rather difficult: First open Internet Explorer. Then click on VIEW then OPTIONS. In the tab marked PROGRAMS, check the 'Explorer should check to see if it is the default browser' box. Click OK Now close Explorer and then re-open it. It will now ask if Explorer should be the default browser. Click NO. Now Netscape will be your default browser (provided you have Netscape installed).

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