Arkansas iNet, LLC, D/B/A World Lynx, provides statewide service and the prices and types of services we offer vary from location to location.

If you do not understand or need clarification on a particular point, please call us at 1-501-954-9090 or 888-775-9090. You can also submit an account support form online.

When you opened an account with us, you chose one of two service options

(1) limited or (2) unlimited

The differences are defined as follows:

1. A Limited account provides you with up to 20 hours of Internet access each month. Should you exceed the allotted number of hours, you will be charged at the rate of $1.00 per hour.
2. An Unlimited account provides you with as many hours of Internet as you care to use during the month. Please note that unlimited access does not mean you are entitled to a dedicated line to our modem banks. It simply means you need not worry about the time of day and usage restrictions placed on Limited accounts.

Period Covered: The time period covered is the current calendar month. For instance, fees due on March 1 cover the period 3/1 through 3/31.

1. Payment due date: The day of month in which you opened your account with World Lynx will be the due date for all subsequent months.
2. Acceptable forms of payment: We accept all major credit and bank debit cards, automatic bank drafts (ACH) as well as personal checks and money orders.
   
   If you choose to pay by check, a statement will be mailed or e-mailed to you on the due date. You will be given 10 days from this date to remit your payment.
   
   If the payment is not received within 30 days of the due date, a $5.00 late fee will be charged to your account.
   
   If your check or ACH draft is returned for insufficient funds, your account will be charged a $25.00 processing fee.
   
   Notice to all credit card users: It is your responsibility to notify World Lynx when you receive a new credit card with an updated Expiration date.
3. If a written cancellation is received 4 or more days after the original bill date an account will not be prorated.

In some areas of the state our subscribers have signed on to our service via a reselling agent. These agents are typically well established and reputable computer and/or business supply companies. Agents are not Internet service providers and cannot physically affect the level or quality of your service, nor do they have access to your billing information once it is entered into the World Lynx system. Agents are responsible for:

• Establishing your account with World Lynx.
• Ensuring that any and all payments collected at the time of your initial signup are forwarded to World Lynx. Or to obtain credit or debit card information and ACH forms which are sent to World Lynx.
• Ensuring that you understand the terms of your agreement with World Lynx.

1. Fax request to (501) 225-2305
2. E-mail request to credit@cei.net.
3. Mail request to: World Lynx 10500 West Markham, Suite 110, Little Rock, AR 72205

Credits: When a charge is applied to your account incorrectly, World Lynx will credit your account upon notification.

Refunds: Refunds are issued when an error has occurred and there are no subsequent charges to which to apply the credit.

Refunds are not issued for unused time in a cancelled subscription.

Yes, every set of policies have to have one. World Lynx does reserve the right to change its policies and procedures, with or without prior notice. And since this document may not be updated regularly or contain every possible situation, complying with Section G is imperative.